Technical Growth Lead

The problem

VPN servers are under constant attack. Credential stuffing, zero-day exploits, ransomware, backdoored accounts. MSPs still rely on them to protect customer infrastructure, but the products themselves have become liabilities. Zero Trust Network Access replaces the VPN, and right now it’s a competitive differentiator for MSPs, not yet a baseline expectation. That window won’t stay open forever.

Enclave solves the technical problem. The commercial problem is that not enough MSP engineers know we exist, and the ones who do can’t always find the information they need to evaluate us or recommend us to their customers. That’s what this role fixes.

What you’ll do

Most of this role is creating content. If you’ve ever spent an evening writing up how you solved a networking problem, not because anyone asked but because you thought it might help someone else, you already understand what we need. Tutorials, troubleshooting guides, architecture walkthroughs, implementation guides. Written and video. You’ll create short-form video content - walkthroughs, explainers, product demos - to support and extend your written work. Content that helps MSP engineers do their jobs better while showing them what Enclave is and why it matters. We’re a small team, so you’ll also comfortably use LLMs effectively to help you operate at scale (informed, researched, and accurate - no slop).

Beyond that:

• Show up in practitioner communities. Reddit, forums, Slack channels. Reply to threads, answer questions, encourage word of mouth
• Use Slack and email to communicate internally and with partners. Help triage and participate in support conversations there too
• Handle inbound enquiries from prospective partners and customers. Qualify interest, answer technical questions, and move conversations forward
• Run product demos for partners and prospects, and record them so the same demo doesn’t need to be given twice
• Manage influencer and GTM partner relationships, including co-posting where it makes sense
• Create materials that help our partners explain Enclave to their end-customers
• Help partners understand how to use Enclave alongside other technologies, what works and why, and what the value is for them and their end-customers
• Work with the product and feed what you learn back to the product team, helping to optimise the onboarding and new-user experience
• Help maintain product documentation and work with design assets where needed
• Own our ZTNA microsite and optimising enclave.io to speak directly to our market

Longer term, there’s scope to build an MSP certification programme, launch a “get paid to write for us” community programme, grow the content library into a structured learning resource and start building a team around you. Those come after the foundations are laid, and how far this role goes depends on what you make of it.

What success looks like

• MSP engineers referring Enclave to each other, whether that’s in forum posts, Reddit threads, or word of mouth
• Partners and MSPs becoming more self-sufficient over time because the content, documentation, and tooling you helped shape means they don’t need to ask us
• The education library grows steadily with material practitioners actually use
• Inbound enquiries, referrals from existing partners, and requests for demos increase
• LLMs start surfacing Enclave when asked about ZTNA for MSPs

Who you’ll work with

This is a front-line role. You’ll be a point person for the company, joining the CTO/COO as a first-line communicator. There are no layers between you and the people making product and commercial decisions. You’ll have the authority to speak publicly about the product, adjust messaging, and a high degree of autonomy over content.

We build exclusively for MSPs. We prioritise a stable product and a top quality customer experience over moving fast and breaking things. Our partners get an 11-star support experience.

The product is designed to be easy to intuit and reason about. When customers get it, the reaction is usually “this just makes so much sense,” “I love it,” and “I set it up and forgot about it.” Customer satisfaction is a real differentiator for us. We hate product and documentation complexity, and part of your job is to help remove it at every opportunity.

We’ll encourage you to automate workflows and find operational efficiencies wherever you can. Creating and using force multiplying tooling is part of the job. We expect focus, not a long list of priorities. When people’s skills overlap, fewer meetings are needed and more gets shipped.

This might be for you if

You understand networking and security well enough that when an MSP engineer describes a problem, you already know what they’re dealing with. You’ve probably been that engineer at some point. You tend to start side projects to try out new technologies. You’re the kind of person who’d write a script to monitor your ISP’s uptime because you didn’t trust their SLA.

You write a lot. Clear, technical, and respectful of the reader’s time. You already hang out in the places where practitioners talk. Reddit, Slack communities, forums. You reply to threads because the question is interesting, not because someone told you to.

You prefer doing the work to talking about the work. We’re async and remote. If you’ve ever been the person at a company who just quietly gets things done while everyone else is in standups, you’ll feel at home.

You must be based in the UK with the right to work here.

You probably came from one of these backgrounds:

• MSP engineer who moved vendor-side into solutions engineering or partner enablement. You know the workflows and the pain because you’ve lived them.
• DevRel or technical community operator at an infrastructure company. You’ve built content libraries and engaged practitioners before, and you can point to the work.
• First dedicated GTM hire at a technical startup. You built the docs, the content, and the community presence yourself because there was nobody else to do it.

This isn’t the right fit if

Your CV is built on marketing-qualified leads and conversion funnels. Or you need structured management, defined sprints, or a team around you to do your best work.